Resolutions and claims guidance notes

These guidance notes are written for your customer service staff who deal with post occupation issues. They offer advice and guidance to help you work better with us to provide a great service to your homeowners.

You can find even more guidance in our Claims Manual for builders and developers registered with NHBC.

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  • Floors and ceilings

    Floors and ceilings

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  • Gardens


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  • Heating


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  • Working together

    Working together

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